Last updated: 22.03.2026
This Refund and Returns Policy explains the conditions under which products purchased from Jasminae Shop (“we”, “us”, “our”) may be returned and refunded.
By placing an order on jasminae-shop.com (the “Website”), you agree to the terms outlined below.
For additional information regarding purchases, please also review our Terms and Conditions and Delivery Policy.
1. Definitions
“Customer”, “You”, or “Buyer” refers to any individual purchasing products from our Website.
“Products” refers to cosmetics and beauty items sold on the Website.
“Return” refers to the process of sending a purchased product back to us.
“Refund” refers to the reimbursement of the purchase price using the original payment method.
2. Return Eligibility
2.1. Due to hygiene and safety reasons, cosmetic products may only be returned if they are unused, unopened, and in their original packaging.
2.2. Returns must be requested within 14 days of receiving the order.
2.3. Items that have been opened, used, damaged after delivery, or returned without original packaging may not be eligible for a refund.
2.4. We reserve the right to refuse returns that do not meet these conditions.
3. Faulty, Damaged, or Incorrect Items
3.1. If you receive a product that is damaged, defective, or incorrect, please contact us within 14 days of delivery.
3.2. To process the request, you may be asked to provide:
- your order number
- photographs of the damaged or incorrect item
- a description of the issue.
3.3. After reviewing your request, we may offer a replacement, refund, or other appropriate solution.
4. Return Procedure
4.1. Before returning any item, you must contact us at [email protected] to receive return instructions.
4.2. Items returned without prior contact or authorization may not be accepted.
4.3. The customer is responsible for ensuring the returned product is securely packaged to prevent damage during transit.
5. Return Shipping Costs
5.1. The customer is responsible for the cost of return shipping unless the item is faulty, damaged, or incorrectly delivered.
5.2. We recommend using a trackable shipping method, as we cannot guarantee receipt of returned items that are lost during return transit.
6. Refund Processing
6.1. Once the returned product has been received and inspected, we will notify you of the approval or rejection of your refund.
6.2. If approved, the refund will be issued to the original payment method.
6.3. Refunds are typically processed within 14 business days after the returned item has been received and inspected.
6.4. Shipping costs are non-refundable, except where the return is due to a defective or incorrect item.
7. Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned:
- opened cosmetic products
- used beauty products
- items damaged due to misuse
- products returned without original packaging.
8. Customs, Duties, and Taxes
8.1. International orders may be subject to customs duties, import taxes, or local handling fees depending on the destination country.
8.2. These charges are not included in the product price and are the responsibility of the customer.
8.3. Shipments within the European Economic Area (EEA) are not subject to customs duties or import taxes.
8.4. For orders shipped to the United Kingdom (UK), any applicable customs duties or clearance-related fees will be covered by Jasminae Shop.
8.5. We are not responsible for delays or additional charges caused by customs procedures.
9. Governing Law
9.1. This Refund and Returns Policy is governed by and construed in accordance with the laws of the United Kingdom.
9.2. Any disputes arising from this Policy shall be subject to the exclusive jurisdiction of the courts of the United Kingdom.
10. Contact Information
If you have any questions regarding returns or refunds, please contact us:
JASMINAE LTD
Registration Number: 17065484
Address: 77 Fulham Palace Road, London, United Kingdom, W6 8AF
Email: [email protected]