Last updated: 07.05.2026
This Delivery Policy explains how orders are processed, shipped, and delivered by Jasminae Shop (“we”, “us”, “our”).
By placing an order on jasminae-shop.com, you agree to the terms set out below.
For additional information, please also review our Terms and Conditions and Refund and Returns Policy.
1. Shipping Destinations
1.1. We deliver to the following countries:
Albania, Andorra, Armenia, Austria, Azerbaijan, Belgium, Bulgaria, Canada, Croatia (Hrvatska), Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Georgia, Germany, Gibraltar, Greece, Hungary, India, Ireland, Israel, Italy, Kazakhstan, Kyrgyzstan, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Slovakia (Slovak Republic), Slovenia, Spain, Sweden, Switzerland, Tajikistan, Turkey, Turkmenistan, Ukraine, United Kingdom, and Uzbekistan.
1.2. If your country is not listed above, please contact our support team before placing an order to confirm whether delivery is available.
2. Shipping Rates and Delivery Zones
2.1. Shipping costs and estimated delivery timeframes depend on the destination zone and are applied as a flat rate as follows:
- UK Express – €13.99
Estimated delivery time: 1–3 working days. - UK Standard – €7.00
Estimated delivery time: 2–5 working days. - UK Economy – €5.00
Estimated delivery time: 3–7 working days. - Europe 1 – €15.99
Estimated delivery time: 4–7 working days.
Countries included: Germany, France, Italy, Spain, Austria, Poland, Czech Republic, Hungary, Greece, Cyprus, Belgium, Netherlands, Luxembourg, Denmark. - Europe 2 – €21.00
Estimated delivery time: 5–9 working days.
Countries included: Ireland, Portugal, Sweden, Finland, Norway, Switzerland, Malta, Monaco, Andorra. - Europe 3 – €26.00
Estimated delivery time: 6–12 working days.
Countries included: Slovakia, Slovenia, Romania, Bulgaria, Croatia, Estonia, Latvia, Lithuania. - Europe 4 – €31.99
Estimated delivery time: 7–14 working days.
Countries included: Albania, Armenia, Azerbaijan, Georgia, Ukraine, Turkey. - Central Asia – €40.99
Estimated delivery time: 10–18 working days.
Countries included: Kazakhstan, Kyrgyzstan, Tajikistan, Turkmenistan, Uzbekistan. - International – €50.00
Estimated delivery time: 10–20 working days.
Countries included: Canada, India, Israel.
2.2. Shipping prices are shown in euros (EUR). If you are paying in another currency, the final converted amount will be displayed during checkout based on your selected payment method.
2.3. The final shipping cost will be calculated based on the delivery zone and clearly displayed before the order is confirmed.
3. Order Processing
3.1. Orders are usually processed within 1–3 business days after payment confirmation.
3.2. Orders placed on weekends or public holidays will be processed on the next business day.
3.3. You will receive an email notification once your order has been dispatched.
4. Order Tracking and Support
4.1. Each order is assigned a unique order number, which can be found in your order confirmation email and account.
4.2. If you require an update on your shipment status, please contact our support team at [email protected] and include your order number.
4.3. Our team will provide you with the latest information available regarding your delivery.
5. Customs, Duties, and Taxes
5.1. International orders may be subject to customs duties, import taxes, or local handling fees depending on the regulations of the destination country.
5.2. These charges are not included in the product price or shipping costs and are the responsibility of the customer.
5.3. Shipments within the European Economic Area (EEA) are not subject to customs duties or import taxes.
5.4. For orders shipped to the United Kingdom (UK), any applicable customs duties, import taxes, or clearance-related fees will be covered by Jasminae Shop.
5.5. We are not responsible for delays or additional costs caused by customs procedures.
5.6. If an order is returned to us by customs or postal authorities, we may issue a refund for the product cost only, excluding shipping fees.
6. Lost, Damaged, or Undelivered Packages
6.1. We use third-party courier and delivery services to deliver customer orders. If your package is lost in transit, significantly delayed, or marked as delivered but not received, please contact us at [email protected] with your order number. We will investigate the issue with the courier and, where appropriate, arrange a replacement, refund, or another suitable solution in accordance with this Delivery Policy and applicable law.
6.2. If your package arrives visibly damaged, please contact our support team as soon as possible at [email protected], providing your order number and photographs of the packaging and the affected product. We will review the issue and may investigate the matter with the courier before arranging a replacement, refund, or other appropriate solution.
7. Returns and Damaged Goods
7.1. Due to the hygienic nature of cosmetic products, we are unable to accept returns or exchanges for opened or used items.
7.2. If you receive an item that is damaged, defective, or incorrect, please contact us within 14 days of delivery at [email protected], including your order number and photos of the issue.
7.3. After assessment, we will arrange a replacement or refund for the affected item(s).
7.4. For full details regarding returns, refunds, and eligibility conditions, please refer to our Refund and Returns Policy available on the Website.
8. Incorrect Address or Failed Delivery
8.1. Customers are responsible for ensuring all delivery information provided during checkout is accurate and complete.
8.2. We may not be responsible for delays, failed delivery, or loss caused by incorrect or incomplete delivery details supplied by the customer. However, customers should still contact us so we can review the situation and assist where possible.
8.3. If a shipment is returned to us due to an incorrect address or non-collection, additional shipping charges may apply for reshipment.
9. Governing Law
9.1. This Delivery Policy shall be governed by and construed in accordance with the laws of the United Kingdom.
9.2. Any disputes arising in relation to shipping or delivery shall be subject to the exclusive jurisdiction of the courts of the United Kingdom.
10. Contact Information
JASMINAE LTD
Reg. Number: 17065484Address: 77 Fulham Palace Road, London, United Kingdom, W6 8AFEmail: [email protected]